Sunday, May 17, 2015

I Got My Facebook Page Back From The Hackers

I came home last night to a wonderful surprise: I had my Facebook page back. All traces of the hackers seem to be gone. Their posts were wiped clean and there is no data from their time in my little page. Apparently they make some changes to my settings that I had to change back.

There is one I can't figure out how to reverse. I can only see my page notifications if I'm using FB as my page. I can still see them but it's a little more of a hassle. I can live with it.

UPDATE: The hackers had banned me and 20 of my followers who had written comments about the hacking until they apparently gave up. I just learned that they can't get back on. All are officially unbanned and hopefully able to post again. The hackers certainly know the admin side of FB Pages better than I do.

The important thing is that I got my page back. How did I do it? Let me start out by saying that I had a ton of support from the vintage community on Facebook. People who liked my page swarmed over to the hacked page reporting the spam spewing forth.

I reported each disgusting post and until I was blocked from commenting, I noted under each post that the page was hacked. When I could no longer comment, others did so for me.  I notified FB of being hacked at least twice a day. I posted on Facebook for Business asking for help. I prayed. I got Facebook's phone number and called them. (Don't bother, you'll never reach a human.)  I e-mailed them.

The only response I got is the message shown above after it was all over. Facebook for business did reply to the post I made on their page asking me to PM them but by the time I saw it I had my page back.  Every little bit helped.

Although my page will recover, in the short term it's amazing how many likes you can lose to a hack. My reach took a deep dive and I lost around 300 likes. I am lucky if I have 200 people talking about my page. It may take a while but I'll be as good as new...

I was blocked from seeing my page stats so I screenshoted a Google listing

As you can see my reach dropped rapidly after the hacking

I hope this helps anyone who is in the situation I found myself in last Sunday night. My parting words: NEVER EVER GIVE ANYONE YOUR PASSWORD UNLESS IT'S THE STANDARD FACEBOOK LOGIN AND YOU SEE as the URL. This whole thing has worn me out. I'm running off to bed now. xoxo

No comments:

Post a Comment